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A real-world look at every major aspect of hotel management and operations
Hotel Management and Operations, Third Edition, helps readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions.
Each of the book’s nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.
Hotel Management and Operations, Third Edition, provides comprehensive knowledge and analytical skills essential for success in today’s dynamic hotel industry. This authoritative resource features contributions from 60 leading industry professionals and academics, offering diverse perspectives within a coherent theoretical framework.
Each of the nine parts examines specific hotel management and operations departments and activities, presenting various viewpoints on duties, responsibilities, problems, and opportunities. Multidimensional case studies challenge readers to identify complex management issues, understand departmental structures, and develop solutions involving multiple hotel resources.
This remarkably designed learning tool covers all departments from front office to finance, marketing to housekeeping. Advanced theory links directly with real-world problems and solutions, while differing viewpoints encourage critical thinking and independent analysis.
Hotel Management and Operations features “As I See It” and “Day in the Life” commentary from young managers, providing authentic insights into daily hospitality challenges. Extensive references and suggestions for further reading supplement comprehensive coverage of every hotel management and operations aspect.
Perfect for university hospitality programs and hotel industry training, this book equips students and professionals with essential knowledge for successful careers in hospitality management.
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