Description

Since its groundbreaking first publication in 1980, The Business of Hotels has been the definitive text for understanding hotel operations as commercial hospitality enterprises. This fully revised edition by an experienced author, consultant, and educator maintains the proven structure that has made it an industry standard for over a decade.

This Book examines hospitality through three critical lenses: markets, money, and people. This practical framework helps readers understand how successful hotels balance guest demand, financial performance, and human resources to achieve sustainable profitability. Drawing on global examples from hotel operations worldwide, the book provides readers with an international perspective on the business of hotels.

This comprehensive update reflects the hotel industry landscape of the 1990s, incorporating current data, industry quotes, and authoritative extracts from leading hospitality sources. Whether you’re a student entering the business of hotels, a manager seeking to enhance operational knowledge, or a consultant advising hospitality clients, this revised edition delivers the essential insights needed to understand how hotels function as businesses.

The book’s enduring relevance lies in its focus on fundamental principles that drive success in the business of hotels across all markets and regions.