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This book is for hospitality , Hotel & Restaurant leaders, executives & general managers who know that the pathway to success and profit in their business is through their teams but don’t know how to get the performance they need. Especially in times of crisis. This new book will reveal how to empower your supervisor and managers, and build an ultimate team that will grow your business to its full potential.
1 – All strategies are simple to implement
2 – Are designed to be rolling within 90 days
3 – With minimal or no additional cost
Shift your team, grow your profitability
This book is divided into three main parts:
BUILD your team
Start with these three steps: a one-page plan including a 3–5-year vision, 12-month goals, and a 90-day plan.
Review who is on your team, who to train, coach and develop or incent and, more importantly, who should be removed.
Efficiently select the best people to join your team
through three interview processes.
GROW your team – you will be taught:
Three ways to grow your team through simple and clear communication.
How to coach, strategize and support your direct reports.
Four ways to make decisions and delegate.
IMPROVE your team – you will learn:
Five ways to get feedback from your team and how to use this gift.
How to get aligned with your direct reports in terms of coaching, support, and direction.
What activities you should do based on the skills and enjoyment you have in doing them.
You will find some useful and simple tools to implement ways to make your team strong and supportive of each other.
When you want to improve the quality of your product and service, it’s easier with an empower & happier team – a team that will be sure to give guests the best experience, so they stay loyal to the hotel brand.
The Business of Hotels provides a comprehensive roadmap for hospitality leaders, hotel executives, restaurant managers, and general managers seeking to transform team performance and drive profitability. This practical guide addresses the critical challenge facing the business of hotels: building teams that deliver exceptional guest experiences while maximizing operational success, especially during crisis periods.
Structured in three actionable parts—BUILD, GROW, and IMPROVE—the book offers strategies designed for implementation within 90 days with minimal additional cost. Leaders learn to create one-page business plans with 3-5 year visions, efficiently select and interview new talent, and identify which team members to develop or remove. The guide covers essential management skills including clear communication methods, effective coaching techniques, four decision-making and delegation approaches, and five feedback systems.
With simple, implementable tools for team alignment and empowerment, this resource helps hospitality professionals strengthen their supervisors and managers, ultimately creating happier teams that ensure guest loyalty and brand success in the competitive business of hotels.
These texts emphasize practical application and results while incorporating the focus keyword naturally throughout.
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