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450 Things Every Hotel General Manager Should Know provides a behind-the-scenes playbook for how to run a great hotel and provides clear practical guidance for running each department, including:
This book also includes tips on how to Achieve Service Excellence, Inspect What You Expect, Build a Positive Culture, as well as sharing overall Leadership Strategies that lead to success.
Marylouise Fitzgibbon, Ph.D. is the author of 450 Things Every Hotel General Manager Should Know. With over 25 years of hotel experience, she has been the General Manager of many luxury hotels throughout the U.S. As a Regional General Manager, she had oversight of a portfolio of resorts with 10,000+ hotel rooms and 5,000+ employees. She has been personally featured in over a dozen articles about the hotel industry, including USA Today and The New York Times.
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