450 Things Every Hotel General Manager Should Know is the definitive behind-the-scenes playbook for running a great hotel, written by industry veteran Dr. Marylouise Fitzgibbon. This comprehensive leadership guide provides clear, practical guidance specifically designed for the hotel general manager role, covering every critical department with actionable insights.

The book delivers detailed strategies for managing Housekeeping, Front Office, Food & Beverage, Convention Services, Engineering, Security, Recreation, Finance, Human Resources, Sales, Marketing, Catering, and Revenue Management. Each section equips hotel general managers with the essential knowledge needed to excel in their leadership position.

Beyond departmental operations, this resource shares proven strategies for achieving service excellence, implementing effective inspection protocols (“Inspect What You Expect”), and building a positive organizational culture. The leadership strategies presented have been tested and refined through real-world experience at the highest levels of hospitality management.

Dr. Fitzgibbon brings over 25 years of hotel experience to this work, having served as General Manager of numerous luxury properties and Regional General Manager overseeing portfolios exceeding 10,000 rooms and 5,000 employees. Her expertise has been featured in prestigious publications including USA Today and The New York Times, making this an authoritative resource for current and aspiring hotel general managers seeking professional excellence.