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The leading guide to managing profitable hotel operations.
Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field. Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Coverage includes internationalization; green operations; financing sources; boutique and urban collections; and reservations strategies. Check-in Check-Out: Managing Hotel Operations, 10/e has been updated throughout to cover such current topics such as detail cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, third-party housing poachers or pirates, conflicts over master billing, EMV technology and the rising popularity of smart cards, night audit reports, cyber security in the hospitality industry, and much more. Included are over 150 exhibits to promote visual learning.
Check-in Check-Out: Managing Hotel Operations 10th Edition is the most extensively revised and comprehensive guide to managing hotel operations in today’s rapidly evolving hospitality industry. This widely popular textbook offers unparalleled coverage, presenting rich detail about current best practices and future directions while helping readers gain intuitive understanding of hotel management.
The book’s unique structure follows the natural flow of the guest experience—from reservation and arrival through registration, service purchasing, departure, billing, and recordkeeping. This guest-centric approach to managing hotel operations ensures practical, real-world applicability. The entire rooms division receives thorough coverage and is seamlessly linked to other hospitality functions, related industries, and the broader economy.
This 10th edition addresses critical contemporary topics including detailed cancellation policies for major OTA channels, leading-edge reservation technology, mobile apps and devices, global distribution systems, third-party housing pirates, master billing conflicts, EMV technology, smart cards, night audit reports, and cyber security in hospitality. Coverage extends to internationalization, green operations, financing sources, boutique and urban hotel collections, and advanced reservations strategies.
With over 150 visual exhibits promoting enhanced learning, Check-in Check-Out provides students and professionals with the essential knowledge and practical tools needed for excellence in managing hotel operations in today’s dynamic marketplace.
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