Description

Hotel Operations Management, Third Edition prepares aspiring hotel general managers to efficiently supervise and run midsize full-service properties in today’s competitive hospitality landscape. This comprehensive resource provides an up-to-date examination of all aspects of hotel operations management from the critical viewpoint of the hotel general manager.

The textbook offers detailed coverage of essential operating departments including Human Resources, Controller functions, Front Office operations, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Accounting, and Facility Engineering and Maintenance. Each section provides the practical knowledge necessary for effective hotel operations management.

In-depth discussions emphasize the crucial importance of human resources in the labor-intensive hospitality industry, franchising and contract management as the “Mom and Pop” segment continues to decline, and managing hotel operations in an increasingly global environment.

Updated throughout with the latest industry information, the Third Edition features new case studies that challenge critical thinking, an entirely new chapter dedicated to guest services excellence, and revised end-of-chapter questions that reinforce learning. This accurate, practical textbook gives prospective hotel managers comprehensive insight into all procedures that effective managers use to ensure both their hotel’s success and their own professional advancement in hotel operations management.