Description

The book begins by establishing the foundation of the hotel industry, continuing with industry trends and various aspects of hotel management, including front office operations, housekeeping, and food & beverage. Furthermore, the book addresses optimizing revenue streams, room rates, forecasting, hotel reputation & value creation, operating costs, hotel budget, revenue management KPIs, guidance on sustainable hotel practices, human resources & team development, etc.

“Managing a Dream Hotel” also dedicates significant attention to the crucial role of customer service and guest satisfaction. It outlines proven techniques for building strong guest relationships, managing complaints, and exceeding expectations. Additionally, the book explores hotel technology and the impact of technology on the industry and provides strategies for leveraging it to enhance operational efficiency and guest experiences.

Whether you are a novice hotelier, aspire to become a hotel general manager or department head, or are industry professionals who want to update your hotel management skills and foster a culture of excellence and innovation, this book is a helpful resource that will guide you toward success in the dynamic world of hotel management.