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Managing a Dream Hotel: The Hotel Operations and Hotel Revenue Management (post-pandemic) Guide


The hotel business has undergone unprecedented changes due to the pandemic, which has affected this industry more than any other.
In a challenging post-COVID-19 world, staying up-to-date with the latest strategies and trends in the competitive hotel business is more important than ever.

“Managing a Dream Hotel” is a practical guidebook that delves into the multifaceted world of hospitality, offering aspiring hoteliers and seasoned professionals invaluable insights and strategies to excel in the field. The book serves as a roadmap for success, providing knowledge, practical tips, and industry best practices.


The book begins by establishing the foundation of the hotel industry, continuing with industry trends and various aspects of hotel management, including front office operations, housekeeping, and food & beverage. Furthermore, the book addresses optimizing revenue streams, room rates, forecasting, hotel reputation & value creation, operating costs, hotel budget, revenue management KPIs, guidance on sustainable hotel practices, human resources & team development, etc.

“Managing a Dream Hotel” also dedicates significant attention to the crucial role of customer service and guest satisfaction. It outlines proven techniques for building strong guest relationships, managing complaints, and exceeding expectations. Additionally, the book explores hotel technology and the impact of technology on the industry and provides strategies for leveraging it to enhance operational efficiency and guest experiences.

Whether you are a novice hotelier, aspire to become a hotel general manager or department head, or are industry professionals who want to update your hotel management skills and foster a culture of excellence and innovation, this book is a helpful resource that will guide you toward success in the dynamic world of hotel management.


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